All ZRGP products have WiFi functionality, allowing you to check battery status and upgrade firmware online. For details, please refer to the APP usage guide document.
All ZRGP products have WiFi functionality, allowing you to check battery status and upgrade firmware online. For details, please refer to the APP usage guide document.
Each product has a detailed user manual and installation video guide. ZRGP also provides on-site training at least twice a year to help customers better understand the product for quick installation.
ZRGP provides 24/7 technical support. We will assist you in diagnosing the cause of the battery failure remotely or on-site and repair or replace it for free.
1. Sales and FAE (Field Application Engineer) will assess the fault details within 24 hours and collect relevant photos and videos.
2. FAE will conduct a technical evaluation within 24 hours and provide a solution.
3. We will work with the customer to complete after-sales processing within 3 days.
Yes. ZRGP has a Dutch warehouse and local technical support for fast sample delivery, replacement, and product repair.
Residential BESS: 10 years
Commercial & Industrial (C&I) BESS: 5-10 years
For details, please refer to the Warranty Letter.